Taking on large-scale upgrades requires significant preparation and planning. If not executed properly, upgrades can be costly and detrimental to your business. Frequent communication with the business is also essential for upgrade success, especially regarding code freezes and production downtime. With proper planning, upgrades can also offer excellent opportunities for improving your current systems, both technically and from an available functionality standpoint — significantly improving the user experience.
DISYS approaches upgrades in a very methodical way. We define our Upgrade Services in three offerings:
Pre-Upgrade Services:
- Upgrade Scoping to determine the objectives of the upgrade
- Analyzing the upgrade readiness of your systems
- Checking compatibility and dependencies between components
- Reviewing and scoping newly available functionality
- Determining the optimal upgrade path for your solution landscape as well as the risks and challenges for your solution
Upgrade Implementation Services:
- End-to-End Project Management or working together with your existing IT teams
- Detailed blueprinting of existing functionality
- IT Infrastructure modifications, including set-up of the sandbox environment, where applicable, server resizing, interface links, user and role migrations, etc.
- Upgrade implementation, including new functionality, where applicable
- Testing, including independent testing, performance testing, and test automation
- User Training, including functional delta training, new interfaces, or business process training
- Step-by-step cutover and go-live
Post-Upgrade Services:
- Hyper-care support immediately following the upgrade
- Archiving scoping and implementation
- Additional functionality enablement and enhancements
- Performance optimization
- System support and maintenance
Our Experience in Upgrades includes:
