System-related problems in a hectic business environment can negatively impact productivity and the business teams’ satisfaction with the IT department. DISYS’ Support and Maintenance Services can help by establishing a single point of contact and accountability for nearly all your support needs. Whether you require short-term assistance due to loss of employees or you need a partner that can integrate all your support needs from start to finish in a 24x7 support model, DISYS experts are here for you. We help our clients meet service level expectations and act as a trusted advisor to your IT organization.
We provide Support and Maintenance Services for virtually all your software products in the following areas:
- Infrastructure Support
- Custom Developments
- Bug Fixing
- Enhancements
- Staff Augmentation
- Systems Integration
- Testing
- Multi-Vendor Environment Management
- Onsite/Nearshore/Offshore Delivery Model
Our Support and Maintenance Services benefit our clients by:
- Increasing system availability and reducing downtime
- Reducing operation and support costs
- Increasing efficiency and productivity
- Reducing system complexity
- Improving user experience
- Reducing skills constraints
- Improving resource availability
- Helping IT and Business operations function productively
- Resolving problems quickly
- Improving system quality
Our Support and Maintenance Services Delivery Approach:
DISYS offers proven and established processes for knowledge transfer of your existing system and processes from your current IT Team, Implementation Team, or 3rd party Systems Integrators. First, we understand your business needs and established Service Level Agreements (SLA) to ensure nothing “falls through the cracks.” Then, we work with you to understand all system components that need to be supported and jointly agree on a support model that best suits our client’s environment. Finally, we bring in a team of experts to work with your current support or project team to effectively transfer knowledge in a timely manner through our established transition methodology. At the end of the day, you benefit from a support team that is dedicated, knowledgeable, proactive, and available to meet all your business needs.
Our Experience in Production Support and Maintenance includes:
- Government Sponsored Financing Enterprise - Desktop Underwriting Call Center Support for a Government Sponsored Financial Enterprise
- Maintenance and Support for a Defense and Security Contractor Supporting the Defense Media Activity
- Network Support and Maintenance for a Defense and Security Contractor Supporting the Department of Defense
- Desktop Support and System Administration for the Nation’s Leading Auto Lender
