• Client Industry: Energy and Utilities

• About Client: Our client is the leading provider of comprehensive waste and environmental services in North America. The company is strongly committed to a foundation of financial strength, operating excellence and professionalism. As of December 31, 2008, the company served nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects. Drawing on resources and experience, they actively pursue projects and initiatives that benefit the waste industry, the communities they serve and the environment. They work to make a positive difference for the environment in every aspect of its business.

• Client Relationship Overview: DISYS has been a valuable partner to the client since early 2006, providing expertise in network infrastructure, application development, and leading the clients Scum methodology adoption effort.

Engagement Details:

• Business Need: The client needed to standardize the sales processes across all lines of business, improve customer relationships and retention, and increase profitability and revenues. Salesforce.com's SFA application was chosen, and will be the key component in the client’s CRM Roadmap.



• Project Objectives:
• Complete full implementation of Salesforce.com in 24 months
• Communicate to the user community with phased rollout of SFA tool - Los Angeles market area first, then Enterprise wide later in 2010 and 2011.




• Solution Approach: DISYS consultants worked in roles of Project Manager and lead in technology operations. Total team size will flex as demand for particular tasks at various times during the project will dictate. Ramp had to be rapid, with the full team in place within 3-4 weeks. Prism methodology with associated Scrums will be utilized throughout the project. Release One will concentrate on the Los Angeles market area and associated corporate administrations, with three phases for integrations and data conversions covered within Release One. Target go live for R1 is Q2 (May) 2010.

• Technology Components and Versions: CRM. Salesforce.com with database residing at Salesforce.com's data centers.



• Technology Components and Versions:
• DISYS consolidated several roles to reduce project cost and leading to winning the bid for the project for DISYS.
• First phase of the project was delivered on time and under budget.
• Successfully aligned data conversions and integrations with internal team