• Client Industry: Technology

• About Client: The client develops software that provides system and service management solutions primarily for large enterprises in the United States and internationally. The company also offers consulting, implementation, integration, IT process design and re-engineering, and educational services related to its software products. They serve Global 2000 companies that manage highly complex, heterogeneous and decentralized IT environments, has approximately 15,000 worldwide customers, and approximately 99% of the Forbes Global 100 and more than 85% of Fortune 500 companies rely on this client. It serves manufacturers, telecommunication companies, financial service providers, educational institutions, retailers, distributors, hospitals, service providers, government agencies, and channel partners, including resellers, distributors, and system integrators. The company was founded in 1980 and is headquartered in Houston, Texas.

• Client Relationship Overview: DISYS started working with the client in 2008 to provide a gap analysis of the adaptation of the Global Infrastructure ITIL framework and assist with a Service Catalog. In March of 2009 DISYS became a Consulting Services Partner to assist the client’s Professional Services Organization with their delivery.

Engagement Details:

• Business Need: The client was assisting the US Army with the implementation of ITSM 7.1. The implementation involved the ARSystem installation as well as the development of a Single Sign-On Solution to be rolled out to all US Army locations, including EMEA. The client did not have the expertise or security clearance to complete the project.

• Project Objectives:
• Review current NETCOM proposed architecture for Common Access Card (CAC) authentication for both web and client access to the Remedy applications
• Assist with project planning and LOE estimate to deliver testable CAC solution to the Army
• Design BMC software solution for CAC authentication that is compatible with the proposed enterprise architecture
• Build (code) solution to accepted design for CAC authentication
• Build test plan for web and client CAC authentication
• Build documentation to support BMC CAC solution for the Army
• Build and deliver support training for CAC authentication
• Provide consulting support as needed for CAC user acceptance testing
• Attend daily NETCOM project team call and provide CAC solution development and testing updates to the BMC Project Manager

• Solution Approach:
• DISYS worked with the main stakeholder to define the requirements and through the vast DISYS network of senior consultant in the various BMC Solutions, DISYS was able to provide a Secret Cleared Consultant who has repeatedly developed this type of SSO solution for Remedy and Siteminder on both UNIX and Windows platforms.
  
  
• Technology Components and Versions:
  • ITSM 7.1
  • ARSystem Authenticator and AREA Plugin
  • ARSystem 7.5 Plugin Server
  • ARSystem Workflow and Debugging
  • ARSystem Authentication Architecture
  • ARSystem MidTier and App Server Configuration
  • Windows Authentication Protocols (NTLM/Kerberos)
  • CA Siteminder/Siteminder API (Java)
  • Java/JNI
  • C/C++
  • Windows Active Directory
  • Solaris Platform
  • Apache/Tomcat
  
  
  
  
• Business Value: DISYS consultants have successfully developed and integrated a custom SSO Solution for the Remedy ARSystem at multiple sites in both North America and Europe. DISYS was the only partner able to successfully provide consultants with both the unique skills and security clearance necessary to complete the project.